Terms and Conditions for Memory Pages by Heartfelt24

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1. Introduction

Welcome to the memory page service offered by Heartfelt24 ("we," "us," or "our"). These terms and conditions ("Terms") govern your access and use of our services for creating and maintaining a memory page for your deceased pet (the "Memory Page").

2. User Accounts

• To create a Memory Page, you must be 18 years of age or older and have the legal capacity to enter into a binding agreement.

• You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

• You agree to notify us immediately of any unauthorized use of your account or any other security breach.

3. Content Ownership

• You retain all ownership rights to the content you upload to your Memory Page (e.g., photos, videos, text).

• By uploading content, you grant us a non-exclusive, royalty-free license to display such content on your Memory Page and related promotional materials.

• You are solely responsible for ensuring you hold the copyright or have permission to upload any content you share.

4. User Conduct

• You agree not to upload any content that is unlawful, harmful, offensive, threatening, or violates the rights of others.

• You agree not to use the service for any commercial purposes without our written consent.

• We reserve the right to remove any content that violates these Terms or our policies.

5. Memory Page Termination

• We may terminate your access to the Memory Page at any time for any reason, including violation of these Terms.

• We reserve the right to remove Memory Pages that have been inactive for an extended period of time. We will make reasonable efforts to contact you before deleting an inactive memory page.

6. Data Privacy

• We are committed to protecting the privacy of your information.

• We will only collect and use the personal data you provide to us in accordance with our Privacy Policy, which can be found on our website.

• You have the right to access, rectify, or erase any personal data we hold about you. Please refer to our Privacy Policy for further details.

7. Disclaimer

• The service is provided "as is" and without warranties of any kind, express or implied.

• We are not responsible for the loss of any content uploaded to your Memory Page.

8. Limitation of Liability

• We shall not be liable for any damages arising from your use of the service, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of England and Wales.

10. Dispute Resolution

• We are committed to resolving any disputes arising from these Terms in a timely and efficient manner.

• If you have any concerns, please contact us directly at [Your Email Address].

• In the unlikely event that we cannot reach a resolution, you may have the right to pursue legal action in the courts of England and Wales.

11. Entire Agreement

• These Terms constitute the entire agreement between you and us regarding the use of the service.

12. Changes to Terms

• We may update these Terms from time to time by posting the revised version on our website.

• Your continued use of the service after the revised Terms are posted indicates your agreement to the new terms.

13. Contact Us

• If you have any questions regarding these Terms, please contact us at [Your Email Address].

Additional Considerations:

• Heartfelt24 reserves the right to offer different tiers of memory pages with varying features and storage capacities.

• These Terms and Conditions are specific to UK law.